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CANCELLATION POLICY

Cancellation of bookings made more than 14 days prior to arrival.

At the time of booking we will take a £50, non-refundable deposit.  You may cancel your booking up to 14 days prior to your arrival at no further cost, cancellations made within the 14 days prior to arrival will be liable to the full booking value less any “Extras” such as food, beverage, spa or equipment hire charges.


Cancellation of bookings made within 14 days prior to arrival.

Within 4 hours of making the booking - FREE

Within 24 hours of making the booking  - £100 or 10% of the booking total (whichever is the greater).

Within 48 hours of arrival  - full booking value less any “Extras” such as food, beverage, spa or equipment hire charges.


Cancellation of bookings after arrival.

To cancel your booking after arrival the full booking value is liable - less any unused “Extras” such as food, beverage, spa or equipment hire charges.


Card processing charges.

Where a booking cancellation results in Pidley Bottom Cottages and Shepherd’s Huts or Sidings Farm Limited incurring costs (such as (but not limited to) Bank or Card Transaction charges) we reserve the right to deduct these from any payment already made or add these to any outstanding invoice.


Failure to cancel or “no show”.

When guests don’t arrive and haven’t cancelled their reservation – a ‘no-show’ – we always charge the full cost of the booking less any food, beverage or spa bookings.


To cancel a booking we require written notice, by letter or email.


To prevent any potential loss due to cancellations we strongly recommend that you consider arranging personal travel insurance.


All effort has been made by us to ensure that all published prices and details are accurate.  However, sometimes mistakes do happen and we reserve the right to correct any prices quoted in error prior to confirming a booking.  Once we have issued a written confirmation the prices stated in that confirmation are fixed and will be honoured.


By making a booking, customers agree to our cancellation policy. We strongly recommend that guests take out Holiday Insurance to cover their stay with us.


BREAKAGE/DAMAGE POLICY

Damage on Check-in.

Damages/breakages found in/with the accommodation should be  notified to a member of staff on the day of check-in or by 1000 hours the following day.

Damage during rental period.

Damage occasioned during the course of your stay should be reported to a member of staff immediately.

Damage found after check-out.

By booking guests agree to any charges levied by Sidings Farm Limited in respect of damage caused during their stay and/or any additional room charges for late checkout, missing items, room keys not returned by 11am on the day of departure and/or additional nights booked. Guests will be be informed by email prior to any monies being charged.  Charges will be raised and notified within 10 days of departure.

CLEANING & DAMAGE POLICY

Sidings Farm Limited provides accommodation on the basis that, on handover, the accommodation will be left in a clean and tidy state.  If, in the opinion of the staff of Sidings Farm Limited, the accommodation is left in a dirty or damaged condition, Sidings Farm Limited reserves the right to charge a cleaning/repair fee.  Guests will be be informed by email prior to any monies being charged.  Such charges might be for the following (this list is neither exclusive or exhaustive) :

Example

Charge

Excessive cleaning of ovens/cooking equipment

£80

Removal of vomit and subsequent cleaning

£150

Damaged electrical goods

Cost of replacement

Lost remote controls

£100

Damage to frying pans/saucepans

£25

Washing up

£10

Clean/empty fridge and dispose of contents

£10

Loss of key (per key)

£25

Stains/wetness to mattress

Cost of replacement & Disposal

LATE/EARLY ARRIVAL/DEPARTURE POLICY

Sidings Farm Limited will endeavour to accommodate early check-in and late check-out.  Early check-in may be available at £5/hour (or part thereof, maximum £20).  Late check-out may be available at £10/hour (or part thereof).

ACCEPTANCE OF POLICIES AND TERMS & CONDITIONS

You will be deemed to have accepted these terms and conditions and all policies upon booking confirmation.